Privacy Policy

Effective Date: March 14, 2026
Last Updated: March 14, 2026

1. Introduction

Autonomass.AI ("we," "our," or "us") is a Canadian company based in Surrey, British Columbia. We provide AI-powered business automation services including managed AI agents, customer communication tools, and workflow automation.

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website (https://autonomass.ai) and services.

2. Information We Collect

Information You Provide

• Contact information: Name, email address, phone number, and business name when you fill out our contact form or sign up for services
• Service information: Details about your business needs shared during consultations
• Payment information: Billing details processed through our secure payment provider (we do not store credit card numbers)
• Communications: Messages you send us via email, SMS, or our contact form

Information Collected Automatically

• Usage data: Pages visited, time on site, referring URL
• Device data: Browser type, operating system, IP address
• Cookies: We use essential cookies for site functionality. See Section 6 below.

3. How We Use Your Information

We use your information to:

• Provide and manage our AI automation services
• Respond to your inquiries and support requests
• Send service-related communications (appointment reminders, status updates)
• Send SMS messages if you have opted in (see our SMS Terms)
• Improve our website and services
• Comply with legal obligations

We do not use your information for automated decision-making or profiling.

4. Data Sharing

We do not sell, rent, or trade your personal information. We may share your information only with:

• Service providers: Tools we use to deliver our services (e.g., Twilio for SMS, hosting providers). These providers are contractually required to protect your data.
• Legal requirements: If required by law, court order, or government request
• Business transfers: In connection with a merger, acquisition, or sale of assets (you would be notified)

5. Data Sovereignty & Storage

Your data is stored on infrastructure located in Canada and the United States. For clients using our managed AI workforce service, data is processed on your own infrastructure — we deploy AI agents on hardware you own. Your business data never leaves your building unless you choose otherwise.

This is a core principle of Autonomass.AI: you own your data.

6. Cookies

Our website uses:

• Essential cookies: Required for site functionality (login sessions, form submissions)
• Analytics cookies: Anonymous usage statistics to improve our site (no personal data is tracked)

You can disable cookies in your browser settings. Some site features may not work without essential cookies.

7. Your Rights

Under Canadian privacy law (PIPEDA) and applicable provincial legislation, you have the right to:

• Access your personal information we hold
• Correct inaccurate or incomplete information
• Delete your personal information (subject to legal retention requirements)
• Withdraw consent for communications at any time
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at ken@autonomass.ai.

8. Data Retention

We retain your personal information only as long as necessary to provide our services and fulfill legal obligations. When no longer needed, data is securely deleted.

9. Security

We implement appropriate technical and organizational measures to protect your personal information, including encrypted communications, secure hosting, and access controls. No system is 100% secure, but we take reasonable steps to protect your data.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance.

12. Contact Us

If you have questions about this Privacy Policy or your personal data:

Autonomass.AI
Surrey, BC, Canada
Email: ken@autonomass.ai
Phone: +1 778 900 6910